How to Return Your Order

A simple step-by-step guide to our returns process for both local and worldwide customers.

Request Return

Email our concierge with your order number to initiate the process within 14 days of receipt.

Pack Securely

Place the item in its original brand box and packaging to ensure it remains in pristine condition.

Ship Item

Affix the provided label and drop off at your local courier or schedule an Oslo-wide collection.

Get Refunded

Once inspected, your refund will be processed to the original payment method within 5 working days.

Refund & Processing

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the item's condition.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that shipping costs are non-refundable.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@holmenkollenfashion.com.